Existing Users

Updating profile

• How do I change my email address, geographic area, agency, or other profile information?
• Can I use a non-government email address for my Learning Portal Account?

Problems in Course

• Unable to Access S-130 Firefighter Training (Blended-Online Component) 2008 v2?
• How to View Your S-130 Firefighter Training (Online Component) Memo of Completion
• Unable to Access Your S-130 Certificate?
• Unable to Access a Course that you enrolled in through the "On Demand Self-Enroll Courses"?
• SCORM Activity Error "Please rotate your device"
• Do You Need to Enroll in IS-100.c, IS-200.c or IS-700.b?

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Navigation in website

• How do I locate my certificates?
• How do I unenroll from a course that I self-enrolled in?
• How do I get an enrollment key?
• How do I find a course or content in the Learning Portal?

Problems accessing your account

• Do you need assistance logging in to your account on the Learning Portal?
• How to Log in Using Multi-Factor Authentication (MFA) / 2-Step Verification
• How do I change my password?
• Forgotten Your Username or Password?