Existing Users

Updating profile

• Unable to add IQCS Unique Identifier (EMPLID) to your profile?

Problems in Course

• Have you posted to a discussion forum but it is not showing as completed?

Navigation in website

• How do I locate my certificates?
• How do I upload a certificate for a course taken outside of the Learning Portal?
• How do I unenroll from a course that I self-enrolled in?
• How do I get an enrollment key?
• How do I find a course or content in the Learning Portal?

Problems accessing your account

• How do I change my password?
• Can I still access my account in the Learning Portal if I no longer have access to my email account?
• Forgotten Your Username or Password?
• How do I change my email address or agency/unit information in my profile?