Can I still access my account in the Learning Portal if I no longer have access to my email account?

If you no longer have access to the email address associated with your learning portal account

and you know your username and password, you can still access your account. 

If you do not update your email address you will not receive announcements or emails from the Learning Portal. This could be a problem if you are taking a course and your instructor needs to relay information such as: class cancellation, things to bring to class, change in time of a webinar, etc. 

To see notifications in the Learning Portal when your email isn't updated:

1) Login frequently to the Learning Portal and look at the messages on the upper right corner next to your name OR

2) Login to your Learning Portal account and update your email address under your profile.

To update your email once you are logged in:

1. Click the menu drop down arrow next to your name (top right of screen) and select > Profile
2. Select > Edit profile
3. Input your new Work Email Address. Users must NOT use a sensitive email address in the Learning Portal
4. Update your agency or unit if necessary
5. Scroll to the bottom of your profile
6.  Click the Update profile button
7.  The System will then send you an email within 15 minutes.
8.  Log into the email you have requested to be your new work email address
9.  Search for an email from [e-mail] with the subject titled: Confirmation of email update at Wildland Fire Learning Portal 
   •  The confirmation email often ends up in the junk mail or spam folder.
10. Open the email and click on the link provided to confirm your updated email address. 
11. If you were logged into the Wildland Fire Learning Portal when confirming your new work email address, refresh your web browsing page.
12. Your new work email address should now be listed under your profile.